Posted by: DHL Express (Cambodia) Ltd
- Location: Phnom Penh
- Career Level: Experienced
- Employment Type: Full Time
- Start Date: Mon 03 April, 2017
- Application Deadline: Tue 21 March, 2017
• Accept and register bookings for DHL services
• Offer alternatives to customers and potentially turn information calls into Sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction
• Respond to customer consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices
• Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands.
• Liaise with Operations Department and other departments on quick and efficient solution of customer issues and queries.
• Bachelor Degree in Business, Marketing, Sales, Communications, or related field is required.
• Fluent in Speaking/Reading/Writing English is required.
• Fluent in Speaking/Reading/Writing Mandarin Chinese will be an advantage.
• Must be confident, reliable, friendly, and people-oriented.
• Must have good typing skills (at least 40 wpm - preferable)
• Telephone skills, conflict resolution skills, technical skill are an advantage (Telephone systems, order/shipment Track & Trace Systems and Order Booking systems preferable)
• Experience in Customer Contact Center is an asset.
Note: Priority will be given to candidates who can communicate in Mandarin Chinese.
Candidates must submit application (CV & Cover Letter) to DHL Express (Cambodia) Ltd.located at Building 575 A-B-C, Russian Boulevard, Teuk Thla, Sen Sok, Phnom Penh, or application can be submitted online via this email kh.recruitment@dhl.com.
Shall you require more information, please contact 023 992 618 (Ext: 814 & 822). Please note that only short listed candidates will be notified for interview appointment.