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Job Details
  • Location: Phnom Penh
  • Career Level:
  • Employment Type: Full Time
  • Start Date: Tue 16 October, 2018
  • Application Deadline: Thu 01 November, 2018
Job Description

Responsible for understanding the needs of company and customers in terms of best technical customer service. Developing, defining and implementing short and long term Technical Service strategies to achieve company and customer needs. In charge of managing and developing the technical service team, activities and processes in assigned area.

- Management of quality performance of MediGroup’s Diagnostics & GE analyzer installed base (Human, Stago, Sebia Radiometer, GE) in assigned area.
- Lead and manage engineers of Customer Service Department in assigned area by being a positive and outstanding example of the team.
- Establish service Standard Operation Protocol as per company standards and set up related KPIs for monitoring the performance of engineers.
- Coaching of service supervisors and deputy managers on daily basis as well as via service management training for developing their skills.
- Close cooperation with other stakeholders (sales, product teams) in order to achieve better customer experience and satisfaction.
- Lead and coordinate technical emergency trouble shooting process.
- Plan and coordinate routine preventive maintenance as per established maintenance policy.
- Plan and coordinate QC and delivery of equipment to clients.
- Develop and maintain strong customer service concept and attitude for service team.
- Specifically understand service needs of all clients and develop service policy to ensure optimized service satisfaction.
- Develop complain procedures for analysis and report to Business Unit Director.
- Involved directly in any emergency service issues, unsolved technical issues or other problems which client is taken ill.
- In charge of the planning and coordinating individual personal and technical development of service team in close cooperation with technical experts.

- Develop and maintain system for planning and tracking of MediGroup’s spare part stock, replacement handling and return of defect parts to suppliers.
- Continuously develop and maintain highest product knowledge through self-study and provide training for himself as well as for the engineers in his team.
- Support and contribute to general business development of the company.
- Other jobs assigned by General Manager

Requirements

Education / Training Qualifications:
- Minimum Bachelor degree in electric/technical engineering, preferably Master’s degree.

Experience:
- Minimum 5 years documented experiences on medical field and/or electronics equipment (preferable within laboratory diagnostic field) in multinational organization.
- 3-5 years in manager position

Knowledge / Skills / Personalities:
- Excellent understanding of Customer Service concept.
- Able to manage complex situations and prioritize them.
- Operational and business driven.
- Drive initiatives and create complete projects, and able to execute them.
- Self-motivated and “can-do” attitude.
- Excellent presentation and assertive communication skills.
- Fluent in English.

How to Apply

Contact Person

Ms. Po Panha

Phone

+85517 761 661/10 761 661

Email

po.panha@medigroup.asia

Website

www.medigroup.asia

Address

No 16A, Street 310, BKK1, Chamkarmon, Phnom Penh