Talk2 Solutions Co., Ltd
Sector: Advertising / Communication / Media, Technology / IT, Other Professional Services
Chapter: Direct EuroCham

Address: No.43D, St. 371,Tropaing Chhouk, Sangkat Tuekthlar, Khan Sen Sok, Phmon Penh, Cambodia
  • (+855) 23 900 089
  • www.talk2solutions.com

Activities

Our Call Center Services included:

  1. Inbound Contact Center Services - Customer care, Product/service enquiries, Customer complaint handling, Order taking/ Order processing, Reservation and registration services, Application process or Technical Support
  2. Outbound Contact Center Services - Lead generation, Telesales/Marketing, Survey and Research, Event marketing, Contact verification, Payment and subscription reminder, Debt Reminding /Collection, Customer loyalty program
  3. Omni-Channel – Customers have a reasonable expectation to be able to contact you via phone, email or social media. Omni-Channel support helps companies interact with customers by proactively inviting them to an online chat in real-time or other channels. A multi-channel can make this resolution journey feel seamless, which leads to greater customer satisfaction and higher retention rates.
  4. Contact Center Management – What are your concerns? On Site Contact center management supports if you have highly concerned on security, confidentiality and internal regulation/policies. Operation Management with Information register and escalate follow your own rules.
  5. All-In-One Contact Center Solutions- is the market leader in Omni-Channel customer experience, aimed at delivering Seamless, Now and Engaged customer experiences across the customer journeys. Ameyo Fusion CX is an industry first in the customer experience market to bring customer service CRM (Customer Intelligence and Case Management) and Omni channel contact center suite on a single platform

Background

Talk2 Solutions Co., Ltd (known as Talk2) was founded in 2016 by experienced and entrepreneur-minded Cambodian professionals who have diversified academic and professional backgrounds, experiences, and in-depth local and international market knowledge. The company was established in response to the rising demand for professional call center services and customer relationship management among t-he businesses in the country and the globe. Our main objective is to give you a convenient and cost effective one-stop contact center solutions to take care of all your inbound and outbound requirements and to effectively manage your customer relationship.


People

Sithsophary Nhev
General Manager

(+855) 15 327-222 / 17 327-222
Kong Rathana
Admin/Finance

015326222