Leadership for Front-Line Managers

[Leadership for Front-Line Managers]

Do you know that the role of Front-Line Manager is crucial to the organization’s success?

The Front-Line Managers are responsible for team’s performance, ensuring customers have a great experience of using products or services while dealing with the demands of your boss. Their job entails a wide range of operational, functional and development areas. Without a doubt, the role is pivotal in an organization’s success as they connect the organization’s vision with the teams that deliver on the ground, every day. It is critical that Front-Line Managers receive the best development to succeed in their role.

EuroCham Training Academy is organizing a 2-full day training course on “Leadership for Front-Line Managers” on 20th and 21st of February that will help participants acquired the skills they need as the front-line managers. In this course specialization, you will learn essential leadership skills, including how to inspire and motivate individuals, manage talent and acknowledge different communication and working styles. The style of this training is interactive and practical application enable you the opportunity to apply leadership skills in a friendly and supportive environment.

Book Your Spot Now! Join this training course to improve your leadership.

Limited seats, first-come, first-serve basis

Make your reservation today!

COURSE OBJECTIVE:

1. Understand the difference between leadership & management.
2. Gain confidence in leading your team.
3. Understand different communication and working styles.
4. Improve your empathy and listening.
5. Assess and select the right approach to take when dealing with staff.
6. Learning to let go (not/when micromanage; delegation).

(Training will be conducted in English)

WHO IS THIS COURSE FOR?

• Newly promoted managers
• Managers with 1-3 years of experience but would like to improve on their skills and knowledge of management and leadership
• People about to be promoted as managers
• Entrepreneurs/business owners that have staff

ABOUT THE TRAINER:

Ms. Cassandra Mok is leadership and organisational development consultant with 18 years of professional experience in social, behavioural and organisational change in private, public and NGO/social sectors. Her focus is on how the strategy, operations and culture within organisations can result in sustained transformation, particularly in fluid and ambiguous contexts.

Certified through the Institute of Executive Coaching and Leadership, she specialises in mindset and behavioural change, authentic leadership, interpersonal relationships, and effectiveness. She holds a Postgraduate Certificate in Organisational Coaching and Leadership from Charles Sturt University, a Master of International Law and a combined Bachelor of Communications in Social Inquiry and in International Studies from the University of Technology, Sydney.

Training Details:

2-Day Training: