Professional Training Course on Leadership for Frontline Managers

Event Info:

Tue 04 June, 2024
08:30
Plantation Urban Resort & Spa
EuroCham Event

Details

Professional Training Course on Leadership for Frontline Managers

Did you know the role of Frontline Managers is crucial to the organisation success?

Frontline Managers are tasked with ensuring team performance, guaranteeing that customers have a positive experience with products or services, all while navigating the demands of superiors.

Their responsibilities entail a wide range of operational, functional and development areas, making their role crucial for organisational success. To support their growth, EuroCham's Training Academy is hosting a 2-day course on "Leadership for Frontline Managers" on 4th and 5th June from 8:30 AM to 5:00 PM.

This course offers participants the opportunity to acquire essential leadership skills tailored for frontline Managers. Through interactive sessions, they will learn how to inspire and motivate teams, effectively manage talent, and adapt to diverse communication and working styles. Joining this course provides a supportive environment for practical application, ensuring frontline managers can excel in their roles.

This course has limited seats and enrollment is on a first-come-first-serve basis. Advance payment is recommended to book your spot.

Course objectives:

After the training, participants will be able to better:

Understand the difference between leadership & management
Gain confidence in leading your team
Understand different communication and working styles
Improve your empathy and listening
Assess and select the right approach to take when dealing with staff
Learning to let go (not/when micromanage; delegation)

Training Course Details

This course is a 2 full day interactive workshop focused on key leadership and management skills for frontline managers.

DAY 1: Leadership Foundations

Morning

Difference between Leadership and Management
The Leadership Dynamic
Building “Followship”

Afternoon

Leadership Styles and when to use them
These things are not the same: how behaviour can become dysfunction

DAY 2: Effective Engagement

Morning

Effective Communication
Experience: Communication Challenge

Afternoon

Purpose & Principles of feedback
Accepting and providing constructive feedback
Connecting Vision to Action to the front line

Who is this course for?
Newly promoted managers
Managers with 1-3 years of experience but would like to improve on their skills and knowledge of management and leadership
People about to be promoted to managers
Entrepreneurs/business owners that have staff

Click for Course Details:

Training Details

Venue: TBC
Day One: June 04th, 2024 (Tue)
Day Two: June 05th, 2024 (Wed)
Time: 8:30am - 5:00pm (each day)
Member Price: $265
Non-member Price: $315
Coffee Breaks and Lunch will be provided
This training will be conducted in English.

About our trainer

Ms. Cassandra Mok is leadership and organisational development consultant with 18 years of professional experience in social, behavioural and organisational change in private, public and NGO/social sectors. Her focus is on how the strategy, operations and culture within organisations can result in sustained transformation, particularly in fluid and ambiguous contexts.

Certified through the Institute of Executive Coaching and Leadership, she specialises in mindset and behavioural change, authentic leadership, interpersonal relationships, and effectiveness. She holds a Postgraduate Certificate in Organisational Coaching and Leadership from Charles Sturt University, a Master of International Law and a combined Bachelor of Communications in Social Inquiry and in International Studies from the University of Technology, Sydney.